For plumbing companies
The emergency call does not wait for you to climb out from under a sink
Plumbing is the trade where a missed call is most likely to be an emergency, and an emergency caller does not leave a voicemail. They call the next plumber on the list. RingTender answers every call, tells an emergency from a slow drip using rules you write, and texts you the moment something needs you.
$69 a month, flat. No setup fee, no per-call fees, cancel anytime.
Where plumbers lose calls
- You are under a house with both hands full when the phone rings, and the caller has a burst supply line.
- After-hours calls go to voicemail, and the person with water coming through a ceiling will not wait for a callback.
- Half the calls are price shopping a water heater swap, and answering those costs the same time as a real job.
- Saturday and Sunday are when pipes actually fail, and that is exactly when nobody is at a desk.
When the phone actually rings
- 6 a.m., before the first appointment, when someone found a wet floor overnight
- Mid-job, when you are in a crawlspace or shutting down a main
- Nights and weekends, which is when the worst failures happen
- During a cold snap, when call volume triples in one afternoon
What a call sounds like
An example built from the notes a plumber would write. Your receptionist answers from your services, your prices, and your policies, and nothing else.
Caller
Hi, I have water coming out from under my water heater.
Your receptionist
That sounds like it needs attention today. If you can safely reach the shutoff valve on the cold line above the tank, turning it clockwise will stop the flow. Can I get your name and address so I can get a plumber out to you?
Caller
It's Dana Whitfield, 412 Poplar. How much is this going to run me?
Your receptionist
A diagnostic visit is 95 dollars and that covers the first hour. If the tank needs replacing, the plumber writes you a quote before any work starts. I have you down and I am texting the owner right now.
Prefer to hear it? Call (270) 900-6086. That is a live line answered by the same receptionist.
What it handles for you
- Sorting an emergency from a call that can wait until Tuesday, using the rules you write
- Quoting your diagnostic or trip fee exactly as written, and never inventing a price for a repair
- Booking the visit into a slot you actually have open
- Taking the address, the fixture, and how long it has been happening, so you arrive knowing the job
- Texting you immediately on anything you have flagged as urgent
Questions plumbers ask
- Can it tell an emergency from a routine call?
- It can, using the rules you write. Most plumbers tell it that active water, no water at all, and sewage backups are urgent, and that everything else books normally. When it hits one of your urgent rules, you get a text right away instead of a message in a queue.
- Will it quote a repair price?
- Only prices you have written down. Most plumbers write in their diagnostic fee and standard flat rates and leave everything else as a quote after the plumber sees it. It will never invent a number, and it says plainly when it does not know.
- What about after-hours calls?
- That is the main reason plumbers buy this. It answers at 2 a.m. exactly like it answers at 2 p.m. You decide whether an after-hours emergency texts you immediately or waits until morning.
Hear it before you buy it
Call the live demo line and try to stump it. That is the same receptionist we sell, answering a real business line right now.