For independent auto shops
The phone rings hardest when every bay is full
In a small shop the person answering the phone is usually the person holding a wrench, and the interruption costs real time on a real job. RingTender answers, takes the drop-off, and only pulls you out from under a car when it actually matters.
$69 a month, flat. No setup fee, no per-call fees, cancel anytime.
Where auto repair shops lose calls
- The service writer and the technician are the same person in most shops.
- Callers want a price over the phone for a repair nobody has looked at yet.
- Drop-off and pickup scheduling is constant and interrupts every job.
- Missed calls go to the chain shop down the road that has a front desk.
When the phone actually rings
- Early morning, during the drop-off rush
- Mid-day, with every bay occupied and nobody free
- Late afternoon, when customers call about pickup
- After a breakdown, when someone needs a tow destination right now
What a call sounds like
An example built from the notes a auto repair shop would write. Your receptionist answers from your services, your prices, and your policies, and nothing else.
Caller
My check engine light came on. Can you look at it today?
Your receptionist
We can pull the codes for you. Diagnostic is 110 dollars and that goes toward the repair if you have us do the work. Are you able to drop it off, or do you need to wait with it?
Caller
I can drop it. What time?
Your receptionist
Anytime after seven tomorrow morning works. What is the year, make, and model so I can put it on the board?
Prefer to hear it? Call (270) 900-6086. That is a live line answered by the same receptionist.
What it handles for you
- Taking drop-offs onto your schedule instead of into a voicemail box
- Quoting your diagnostic fee and standard services from your written list
- Declining, politely, to price a repair nobody has looked at
- Collecting year, make, model, and symptoms so the ticket is started before the car arrives
- Texting you every drop-off and every message
Questions auto repair shops ask
- Will it quote repair prices over the phone?
- Only for services you have priced, like an oil change or a diagnostic. For anything that needs a look, it says so and books the drop-off, which is the answer you would give anyway.
- Can it take drop-off appointments?
- Yes, into real open slots on your schedule, and it texts you each one with the vehicle details.
- What about towing calls?
- You write what you want it to say. Most shops give it their preferred tow company and their address, and it passes both along.
Hear it before you buy it
Call the live demo line and try to stump it. That is the same receptionist we sell, answering a real business line right now.